Terms of use

Terms, Conditions & Refunds

Refunds

1. We know you’ll love our products as we do. However, if you have received your order in a damaged or faulty condition, you can return it to us within 30 days of the date you received the item, and we will issue a full refund. Please note: we can only accept the return of opened items if they are faulty.

2. The amount that we will refund you will be the price that you paid for the product in question with the value at that time. We will also help you by refunding any delivery costs that you have paid however this depends on the circumstances of the order and the reason for cancellation.

Returns

1. You can cancel a contract with us at any time but this is only if the products that have been sold are past their sell-by-date. If this is the case then you will be sent a refund for the price paid for the products. This will all be done in accordance with the refund policy that we have available. This does not affect your statutory rights. Under UK law, you have the right to withdraw from your purchase of an item within seven working days of the item’s delivery to you. However, we cannot accept cancellations of contracts for the purchase of products where the item has been unsealed.

2. We offer a guarantee on all of our products. If you do want to cancel your order then you will need to let us know by contacting us online by visiting returns page in your dashboard.

3. We give full assurances that any product that is purchased through our site is of a high standard and quality. We are also committed to our legal obligation to supply the products that are in conformity with the contract in place.

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